Contact Us

WE ARE NOW CLOSED FOR OUR ANNUAL HOLIDAY UNTIL 10th NOVEMBER. We aim to ship all orders received during this period by 20th November, at the latest. We are sorry for any inconvenience, but even penis pump manufacturers need time off!     We will still be responding to emails once or twice a day.


Please note: All cylinders are made to order and usually take 2-3 working days to make. Other items are sent out within 1-2 days. Please make sure you follow the advice on sizing on the MEASURING page on the menu above…or contact us for advice.

If you have any questions about our products, your requirements, or if you wish to pay using your card by telephone or by cash or cheque,  please contact us on the details shown below. We have many years experience and you will get a friendly response aimed at meeting your personal needs.

If you wish to phone, someone is usually available from 9am until 5:30pm (Greenwich Meantime) although if we are unavailable, we are happy to discretely call you back, so please leave a message.

Tel: 0800 092 1582

International Tel: +44 1692 652163

TWITTER as  @ThickwallPumps

Facebook using the username @ThickwallCylinders

We ALWAYS respond to all emails (usually within 12 hours, including weekends). If you don’t get a response, please check your junk email or contact us again (or by telephone) as we have had some problems with outgoing emails recently. You can email us using send us an email using the form below:

Administrative Address (post only):

483 Green Lanes
N13 4BS
United Kingdom

Registered Company Address:

Evolution House,
Iceni Court, Delft Way,
Norwich, Norfolk,
NR6 6BB,
United Kingdom